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How to add a new User to your account?

Once in a while you may need to add a new user to your account. Before you add a new user, take a look at the different user types.

Only Account-Admins and Workspace-Admins are allowed to add a new user. Depending on your own user type, you can only create a new user with your own user type level or below.

To add a new user to your account, please open the account information page:

Menu option for account information page

There you’ll find a list of all Account admins, workspace-groups, workspace-group-users and workspaces.

Depending on your own user level, you can either add only workspace users (workspace group admin) or you can also add account admin users (only account admins).

Buttons how to add new user
This picture shows two possibilities to add a new user:
1. New Account Admin
2. New Workspace User

Adding a new User to your account

Each user needs to have filled out all of the necessary information. Additionally, two options can be set: User Context Help Settings and Password Reset.

User Context Help Settings currently include an onboarding service for Survalyzer – this is a step-by-step instruction guide to all basic funtions. If enabled, the user will be able to access guided tours within Survalyzer.

The Password Reset option defines if the user has to reset / change their password at the next login. This is particularly useful if a user is given a new account. After login, the password gets changed and the person who added the new user does not have access this new password.

Updated on August 26, 2019

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