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Multilingual Surveys: How to manage them

If you want to conduct a survey in different languages at the same time, you can create a multilingual survey. The content of the survey only has to be set once. After this, you can then translate the text. It’s best to create all survey content first, in a single language, then add additional languages. Finally, enter any translated survey content.

Manage Languages
language options

When creating a new survey, specify the default language. This is found on the “Build” and “Design” pages of your survey. However, you can add other languages within the survey properties. Additionally, when multiple languages are defined, you can change the default language of your survey. 

Add Language

Click “Add Language” (below the list of languages) to add a new language. Then select the desired language and confirm your selection by clicking on the check box. 

Note: When you add a language, all buttons labels, validation messages and thank you page text are pre-defined. 

Delete Language

You can delete a language by clicking on the trash icon to the right of the specified language. The default language cannot be deleted. 

Set Default Language

Click the radio button to the left of the desired language to set it as the default language of your mutlilingual survey. The “Build” and “Design” pages will display your survey content in this language. 

Enter Translated Survey Content

translate button multilingual survey

When two survey languages are in place, a new button, labeled “Translate Survey” – appears. Click “Translate Survey” to enter survey content in all languages in the language list. Upon opening the input area, select the survey content you’d like translated (on the top), and underneath specify which two languages you want to currently edit.
Click on the cross at top right of the translate survey page to return to the previous screen.

translation mask

Import / Export of Translation File

translation import and export for multilingual survey

By clicking one of the symbols in the upper right hand corner, you can either download or upload a translation file of the survey.

The file could look like this:

excel file example

Under the language code in the first row, all translated texts are shown for each element in the language defined in the first row.

If a field is empty, the translation is missing.

As seen in the screenshot, all special characters are encoded and the HTML is shown. When adding a translation to the Excel file, you should also include the HTML.

Special characters do not have to be encoded for uploading, as the upload process will encode them automatically.

You can also add new languages to the survey by adding a new column to the file and setting a language code in the first row. When the import is complete, the new language will be added to the survey.

Important: The grey written cells must not be changed. These identify the element when importing the file to your multilingual survey.

Updated on August 26, 2019

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