1. Home
  2. Other Resources
  3. Tips & Tricks
  4. Custom Survey Domain: Setup in three steps

Custom Survey Domain: Setup in three steps

With the new release of Survalyzer Next Generation the setup process for custom domains becomes easier than ever.

There is only one precondition to setup a custom domain:

  • You purchased the Survalyzer Corporate Package (If you haven’t please contact Sales)

The following steps which involves interaction between you, your IT department (DNS Management) and Survalyzer are necessary to complete the setup:

Step 1: Choose the domain name

We recommend feedback.yourcompany.com. If you want to use this domain also as an email domain please keep in mind that you have space for an additional SPF entry on the DNS of that domain. You can find all the necessary information here.

Step 2: Configure the DNS

Configure the following entries in the DNS-Zone of the chosen domain:

  • CH Datacenter
    • TXT-Record
      • Name: asuid.{yourcustomdomain} (e.g. asuid.feedback.example.com)
      • Value: 1D3190AAAAC051E920C7DC92C03675E2E668EB9F45CF30CAE81B4AA04DD89178
    • A-Record
      • Name: @ (e.g. feedback.example.com)
      • Value: 20.250.16.161
  • EU Datacenter
    • TXT-Record
      • Name: asuid.{yourcustomdomain} (e.g. asuid.feedback.example.com)
      • Value: C156708CA0C7DBE1EBAE3547D62CE93D23C9DA20D78DB1EA4E22553460AF68D2
    • A-Record
      • Name: @ (e.g. feedback.example.com)
      • Value: 13.93.25.17

The TXT-Record is the permission for Survalyzer to use this domain.
The A-Record points to the Server-Farm which should handle the requests.

Step 3: Issue a SSL certificate

There are 2 Options to issue a SSL certificate: Option 1 will be carried out by Survalyzer, for Option 2 please see below.

Option 1: Survalyzer offers a free of charge SSL certificate which is issued by Let’s Encrypt (https://letsencrypt.org/). We are using a strong 4096 bit private key and automatically exchange the certificate all 90 days to provide you the best possible security. All administrative tasks to commission and extend the certificate are carried out by Survalyzer.

Option 2: In case you have regulatory constraints which makes it necessary to use your own certificate with a CSR please contact sales@survalyzer.com to discuss the BYOC (bring your own certificate) process.

Updated on May 23, 2024
Was this article helpful?

Related Articles

Need Support?
Please login to your Survalyzer account and use the "Create Support Request" form.
Login to Survalyzer