Note: BYOC is a paid service. Contact your account manager for more details.
Before you consider to make use of your own certificate please be advised that Survalyzer offers an SSL-Certificate by Let’s Encrypt and takes over the cyclical renewal handling. This means a lot less work for you and Survalyzer (see step 3 on the following page). BYOC only makes sense if you are obligated for regulation or compliance reasons.
Steps for Bringing your own Certificate
Since 2025 the process is fully ‘Do it yourself’ and there are the following requirements:
A. You control the private key
B. Survalyzer requires a password protected certificate file in the Pfx format:
To generate a CSR and create your certificate, you can use tools such as OpenSSL, your operating system’s certificate management utility, or the interface provided by your Certificate Authority. Most CAs also offer step-by-step guides for generating a CSR with private key.
1. In the Account Administration tab, Account Admins can ‘Upload your own certificate’:
2. Then you add the certificate file (.pfx) and enter the password:
3. When the details are correct you will see the following message:
It is not possible to upload an invalid certificate. You will then see one of the following error messages.
| Reason | Message |
| Certificate expired or similar. | Certificate invalid based on validity period or similar. |
| The domain you are uploading a certificate for is not configured in your Survalyzer account. | The domain certificate is not part of your account at Survalyzer. You cannot install that certificate. |
| Incorrect password or similar. | Something went wrong. The password might be incorrect, or the certificate is broken. |
Certificate renewal
Make sure you renew your certificates in time. Survalyzer has expiry monitoring in place, but it’s your responsibility, not Survalyzers!
If your BYOC certificate has expired and has not been renewed, all of your surveys will no longer be accessible. Plan enough time to carry out the certificate renewal process to avoid outages!
The same steps as above can be followed for Certificate renewal.