If you want to use your own email sender domain (e.g. @company.com) to send survey invitations, this article explains the necessary configuration steps.
There is one precondition to setup your own sender domain
- You purchased the Survalyzer Corporate Package (If you haven’t please contact Sales)
With the new release of Survalyzer Next Generation the invitation email delivery rate is further improved and the risk your email lands in the spam folder of your respondents get further reduced. These new improvements needs a few interaction between you , your IT department (DNS Management) and Survalyzer.
Step 1: Decide which email sender domain (e.g. @company.com) shall be used for invitations.
If you work for a company using @company.com usually you would like to use this domain for sending survey invitation (e.g. firstname.lastname@company.com). Therefore your IT department needs to enable Survalyzer to grant the permission using @company.com for sending emails.
Please note: In some cases (e.g. too many other suppliers “occupied” this domain), your IT Department won’t be able to grant us the permission using @company.com. In this case you need to agree on a subdomain, e.g. @feedback.company.com
After the email sender domain has been agreed, go to step 2
Step 2: Configuration through IT department/domain management
Once you know which email sender domain can be used, contact your IT department/domain management with the necessary DNS entries shown below.
Those entries needed are:
Swiss data center ([yourcompany].survalyzer-swiss.app)
TXT-Record
Name: @
Value: v=spf1 include:spf.survalyzer.swiss ~all
TXT-Record
Name: survalyzer2._domainkey
Value: v=DKIM1; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCyLEF4ub+ESZoHRu5rRsiFsVF0icl8SqwNJQ3n4jv4TN77yKuBPEwjkiJmnhPK/Vq3nurJaH7C1TbMHtblTKVIOqOHP74R5FxUcsPgq65Hxd+3EFEYWHgSN20Rf0EmHNYGk/UJCzGx8SwAWrWQcnJIq7Pl6mwXIoutiveBIKHgTQIDAQAB
CNAME-Record
Name: bounce.[company.com]
Value: survalyzer.swiss
EU data center ([yourcompany].survalyzer-eu.app)
TXT-Record
Name: @
Value: v=spf1 include:spf.survalyzer.eu ~all
TXT-Record
Name: survalyzer2._domainkey
Value: v=DKIM1; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDKyMtpfoipHUnOITQ8ZzsfQO/u5iuIVLblgQtnrlQMyPt5+oOhWteViqJZxo/5TC79Ir1MeQP8l/F/t1Nq6zCmU/8l7pBTGp1VrMV4rGOuLaoWNRHBDPVn2GRrutHp4ud8I7V19QoTkCffH6uY/Zcbtmte28LECmxj6Cxi2GJldwIDAQAB
CNAME-Record
Name: bounce.[company.com]
Value: survalyzer.eu
Step 3: Confirmation through Survalyzer
When your IT department/domain management updated your system please let us know and we do then necessary updates in your Survalyzer account.